Phone and purchase support
Inbound calls in the agreed window, product questions, help placing an order, order changes and guidance based on information you have approved.
E-commerce & Customer Support
Danish-speaking customer service for your webshop
Phone, email, live chat and order handling with a fixed Danish-speaking support setup operated from BennyQ's office in Siem Reap, Cambodia.
Why this model
Customer support that becomes part of your operation
When customers need help, speed and context matter. BennyQ provides Danish-speaking support staff who learn your products, procedures, systems and tone of voice. The support runs from BennyQ's office in Siem Reap, Cambodia. BennyQ handles the workplace and the daily setup. You define how your customers should be served. BennyQ already provides systems and operational support to Danish companies, including Øksendal Dæk ApS. The same operating model is now available as dedicated Danish-speaking e-commerce customer service.
What we handle
What we concretely handle for you
Email and live chat
Customer emails, live chat, pre-purchase questions, order questions, follow-up and escalation when a case sits outside the agreed rules.
Orders, delivery and returns
Order status, delivery questions, contact with carriers, return creation and standard complaints. Refunds only inside rules you have approved.
Backoffice and systems
Order administration, customer records and internal notes in Shopify, WooCommerce, CRM, ERP or the other systems you already use. This support service does not include software development.
How it works
How a support person learns your shop
We learn your operation
You share products, policies, tone of voice, delivery rules, return rules, FAQ and who to escalate to.
We onboard into your systems
Webshop, email, live chat, CRM, ERP, shipping tools or helpdesk — depending on the agreed scope.
We agree rules and responsibility
What BennyQ can decide, what must be escalated, refund limits, complaint handling, support windows and response expectations.
We work in the daily flow
The support person follows the agreed process and sends exceptions to your own team.
Pricing
Clear pricing for e-commerce support
Hourly capacity when the workload changes, or a fixed monthly block of reserved support hours inside your existing systems.
Flexible Support
Changing workloads and companies that need support without reserving a fixed daily block.
From 225 DKK/hour excl. VAT
Hourly capacity
- Email, live chat and order administration
- Backoffice in the systems you already use
- Phone in agreed time windows
- Overflow and temporary capacity
- No fixed daily coverage
Recommended
Part-time Support
Webshops that want a stable Danish customer-service function for part of every working day.
15,900 DKK/month excl. VAT
80 reserved support hours/month
- 80 reserved support hours/month
- Primary Danish-speaking support person
- Agreed recurring support window
- Phone, email and live chat
- Orders, returns and backoffice within your procedures
- Client-specific onboarding
Full-time Support
Companies that want a Danish customer-service function integrated into their daily operation.
29,900 DKK/month excl. VAT
160 reserved support hours/month
- 160 reserved support hours/month
- Dedicated daily support capacity
- Primary Danish-speaking support person
- Phone, email, chat, orders, delivery and returns
- Client-specific procedures and escalation
- Ongoing coordination with your team
Need more capacity?
If you need multiple fixed team members, longer daily coverage, weekend coverage or a combination of customer service and backoffice, we build the setup around your operation.
BennyQ office · Siem Reap, Cambodia
A support function that learns your business
This is not anonymous ticket handling. The aim is continuity: products, workflows, policies, systems and tone of voice. Part-time and full-time include a primary support person for the reserved hours. Flexible support is agreed capacity in agreed time windows, not one permanently dedicated person.
BennyQ remains responsible for the delivery setup and coordinates staffing within the agreed service.
Next step
Do you need a stronger system, a better workflow or dependable support?
If your company needs more structure behind daily operations, BennyQ can help design it and keep it usable.